Video not encoding - major issue

Hi there, I’m having a pretty major issue with uploading video.
I assume a video I’ve uploaded is corrupt, because after uploading, it’s greyed out and spinning within the EditorX folder.

The issue is that and subsequent video after this one is stuck in the same manner, and, until they’re actually ‘uploaded’ (not spinning) they cannot be deleted.

So, I can’t upload anything, this is a super emergency as I have to have this page working by tomorrow, please let me know a workaround asap

Hi @shane61478

Thanks for your message and I hope you managed to get this sorted? The best thing to do here when you need urgent advice is to contact the folks in our support team, you can find them here: editorx.com/contact

Thanks,
Maria