Here are some of my thoughts about the new chat beta.
After using the new minimized version which now has no subtitle, I do see the benefit of not having a subtitle. it is cleaner and indeed make the button smaller. Yet at the same time, we lost an important feature which I think should not be eliminated/retired but be optional in the new version of the chat setup.
A better approach would be to add 2 optional sub-lines.
The first one, will be in the minimized version, and a second one when the chat is opened.
This kind of setting will allow us two tier of “encouragements” sub-lines – the first one in the minimized version, encouraging the user to click on the minimized chat button, and a second one in the open chat, encouraging the user to send a message & submit the auto capture form.
In other words, I suggest not only to get the sub-line back to the minimized version as an option, but to actually expand the setting to allow us different sub-lines for each stage (minimized or open chat sub-lines)
I love the new design feature, the sizing options, the slight spacing off the edge of the page for the minimized version – but I do feel we lost an important feature which should be optional rather than retire it altogether.
a second feature I think we should have as an option and we lost in the new design is the little “lightning” icon we used to have in the legacy chat.
This little icon is a beautiful and smart visual encouragement to give the user a feeling of “urgency” and “quickness” of the action taken by the site management in regards to their chat request.
I would suggest to get it back as an option in the settings, and if possible, even expand on it with allowing multiple option of that icon, such as a little “notification bell” and other types of icons as well as the option to “upload your own icon” (maybe even limit it to Ascend paid members only - can also help encourage non paid WIX account holders to jump into the Ascend plan )
Lastly, allow animated gif to be used in this little icon. A pulsing lightning bolt, a ringing bell icon (similar to Facebook notification icon) etc. that will enhance the chat minimized version (and open version) further with quite subliminal but powerful visual effect.
Again, as with the sub-line - I suggest to allow the animated (or not) icon to be different in the minimized version and the open chat version. We can work magic with such two-step options to the minimized/open chat sub-line and it’s icons.
What do you think?