@stevecrayne thanks for the update Steven. You mentioned earlier that support was going to do investigate this issue further. I hope they’re able to resolve this as soon as possible.
Thanks devs for working hard on this! There are many great things from the last few updates and tons of potential!
Unfortunately, some things are really not working well for me. My dashboard updated maybe four days ago and I am already having some massive headaches with it.
My main concern is with the Proxy/Wix Inbox/etc. I already have a really reliable system set in place using Gmail and since the new update, I can’t use it. Yes, I can compose a new email in Gmail and then copy/paste the proxy email into it, but by the time the email arrives to the client, all images are gone, none of the hyperlinks work, and everything is squashed into a small “text message” like format. See picture below. From what clients have told me, this is exactly what it looks like when they receive an email from me. This is very frustrating because in every email I include three hyperlinks (my business site, Partner Profile, and personal portfolio), an image of myself at the bottom with my partner badge, and a PDF document. All of this either gets lost or just messed up. And all of which aids a potential client in making a decision on whether or not to work with me.
Along with this, every time I reply to a client, it arrives in their inbox as a new email (so not “underneath” the previous messages in the same thread). The same thing happens for me when they reply to me. So, after sending a couple emails back and forth with a client, I have 3-4 separate email threads, each with one or two actual emails in them. This has cluttered up my inbox SO FAST and it’s infuriating.
Just recently I had a client ask for a link to my portfolio. In fact, the picture above is his third time asking me (even though the initial email I sent him had those links… they were hyperlinks so they got removed by WIX). I resent links to him (as actual links, not hyperlinks) but they still did not work (hence the 502 in the pic above)… I had to ask the client for their direct email address for me to be able to send him a link to my portfolio!! I’m dumbfounded that I can’t send a potential client a link to my portfolio! There has to have been some user error in this, but either way, VERY clunky and very frustrating for both of us.
Also just got off the phone with another client who voiced similar concerns. So I got her direct email and am now contacting her that way. Much better.
Anyway, all this to say, I’m having some major issues with being forced to use this proxy email as well as Wix Inbox (which is far less superior than Gmail, Outlook… heck, even Yahoo). Yes, I know I can send emails via my connected Gmail and thus not have to use Inbox, but at this point, I am being forced to use Wix Inbox because any formatting (heck, even a line break) is removed by the Proxy/Inbox/something else when I send it. I can’t keep sending emails via Gmail if this means I have NO IDEA what it’s going to look like when the client receives it. At least when I send via Wix Inbox I can see in general what the client sees (I think??? No real clue though!).
I understand the desire to switch to a proxy email for client privacy reasons. To this I ask: Have there been major issues in the past with sharing the client’s direct email address with a handful of Wix’s vetted partners?
I’m struggling with the “we don’t trust you” message this is sending to all Wix Partners. Maybe some have abused Wix’s past transparency; I certainly have not. In fact, I’ve used Wix’s transparency to create a very professional experience for the client, just as I expect many other Partners have done. We should not be punished for what a few bad apples have done. By all means, ban them, don’t make my business suffer though, especially in these times.
The Marketplace is my main source of leads and this new update has made my job SIGNIFICANTLY harder and MUCH LESS effective. There has to be a better way.
I apologize for such a long post. If there is somewhere/someone else I should be contacting with these concerns, please refer me. Thank you.
#NewParterDashboard #WixInboxIssues #ProxyIssues #NewPartnerDashboardIssues #BrokenProxy
One more note: I just went into my Gmail to compose an email to a client. As I type their name, I get suggestions on who to contact. Unfortunately, there are 5 different versions of the person I am trying to contact, each with their own Proxy email. Looks like the more emails I send back and forth with this person, the more “contacts” get created in my Gmail address book. Very frustrating.
@luke hi 
Thanks for bringing this up. This is a very interesting case and not at all what should be happening. Can you send an email to partnercommunity@wix.com with screenshots? We look forward to getting to the bottom of this. 
@stevecrayne I wanted to update you on this question. Currently, email signatures are not supported in the CRM. Regarding notifications, you should still receive an email - can you send me a DM with your account email so the team can take a closer look? Thanks
@sheyla Thanks so much for the quick response Sheyla! I’ll get onto that as soon as I can.
I have a question. I noticed today that I received a WIX lead On the lead, the email address is 333b1533-ec19-42f1-9679-b4cbd76db33@marketplace.wix.com. I put him into my CRM and sent him an email using this email address. He then responded to me saying he just wanted to talk with WIX support. His reply, however came from the email address 3d2f2223-0488-41c2-af59-5e1f0eab2d67@ascend.wix.com
The problem with this is that my CRM now does not recognize the new email address and will not archive the email conversation.
Is this supposed to happen? If so, WHY? It takes away a huge and very important feature of my CRM and will make it virtually impossible for me to quickly follow up with WIX leads and keep track of conversations.
Hi Mike, can you submit a support request with this information? This may require further investigation from our tech team.
@stevenjose thanks for your reply. I posted a request ticket yesterday. The Ticket ID is 685062733. Thanks again. Happy Holidays.
Hi there
Have you reached out to our customer care team? It seems there’s an issue with your email marketing newsletter template resetting once you duplicate and that definitely shouldn’t be happening.
@sheyla I don’t remember, I think I did. I communicated to my account exec and Reinhardt but I’m worn out with all this and beyond frustrated. I’m just gonna have to find work arounds and hopefully I do not lose too much business. I have to get off these forums as I’m too angry for words. Thanks for always being there.
Can we we respond to leads via the wix app? If I don’t copy and paste the email and use gmail, how do I respond to an email via the inbox on the go?
Hi @kristasdesignstudio !
You can definitely respond to chats in the Wix Inbox using the Wix Mobile app 
@sheyla none of my leads are filtering in my wix app… not sure where I would find those. I just have a list of all of the websites in my account and messages that go through there, but none of them are partner leads. am I missing something?
Thanks for following up! I’ll check in with the team and get back to you regarding this Just keep in mind that it may take some time since it’s the holiday season
@luke Just want you to know I’m looking into this with the dev team. Separate proxy emails is not the expected behavior. There should only be 1 contact per lead.
@mike31971 I’m looking into this with our dev team. Thank for providing the details.
Ticket ID. 1279203638 Hi all, received this lead today and got no notifications as the CRM clearly does not work with office 365 but this is a new ticket as the phone number is not on the lead card and only shows up in the inbox. I probably lost my second job as someone else already called them by the time I realized where the phone was.
@stevenjose Notifications stopped working again. Had to turn off my leads. Wix support has no clue what’s wrong and they cannot email my business email. Lost two jobs this week because of the new CRM.
@sheyla Hi. Thanks for your response. I’m not getting replies from the leads I respond to. It’s kind of wierd because I’m not even getting a “no thanks”. I emailed my wife migdaliadominguez@outlook.com from the inbox, and she did not get it either. I’m concerned that all my prospecting hours are falling into a black hole somewhere. I’ve opened 2 Priority Tickets about email issues, no number assigned yet. Can you help?